A newlywed couple was headed to Venice, Italy from New Jersey for their honeymoon. Once Mike and Rachel Brumfield were settled into their United Airline seats, they looked outside and noticed a dangerous situation.
Gallons of fuel was pouring out of the plane's wing.
“I’m sitting looking out the window at the wings, and all of a sudden fuel started shooting out of the wing really really hard,” Rachel Brumfield told the New York Post. “It was huge, it looked like a fire hose.”
Mike rushed to the flight attendants to inform them of the leak before the airplane took flight.
"Sit down!" the attendants ordered him.
"But something’s not right," Mike said.
"Is it an emergency?" they asked.
"I don’t know," Mike replied.
"Go sit down. Everything's normal," they said.
Rachel said that, somehow, it took some serious convincing to remove everyone from the plane. Once they crew looked out the window, they rushed into the cockpit to notify the pilot. The engines turned off and a slew of firetrucks came rushing towards the plane.
After the plane was taken care of, the couple was thanked by the stewardess and were invited into the cockpit with a glass of champagne. However, the feelings seemed to change.
United was unable to find a flight for them. Rachel was in tears. They didn't want to miss their cruise which was leaving the following day.
After some searching, the couple found seats with Delta for the next day. However, they had nowhere to sleep that night. United refused to give the couple a hotel voucher but gave them a food voucher. After the terrible service, Mike decided to take to Facebook and share his experience with United.
"My beautiful bride on our honeymoon. Thank you, United Airlines. We saved your United flight 170 from possibly crashing into the Atlantic, you praised us saying you’d take GOOOOD care of us, then canceled the flight and disappeared."
That night, the couple slept on the floor of the baggage claim until 7:30 a.m. until a very kind person (we scored a hotel voucher) walked up to the couple and handed them their hotel voucher. Another passenger of the flight rented them a limo for their transportation to JFK for their new flights with Delta.
“All these people kept thanking us,” she said, while United wanted nothing to do with them. The airline refused to address the couple's incident and only offered a statement:
“While taxiing to the runway yesterday evening, United flight 170 traveling from Newark to Venice, Italy returned to the gate due to a fuel leak, and was later canceled. We apologize to our customers for the inconvenience. Our team helped provide customers with hotel accommodations for the night and are working to get them back on their way to Venice today,” said spokesman Jonathan Guerin.
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